Student Technology Handbook
Longwood University Information Technology Support Services reserves the right to alter any part of this publication at any time.
Longwood University offers its resident students one analog service telephone line per room. This line can be used for local calling only. Calling cards should be used for long distance calling from residence rooms. Students must contact User Support Services to have their telephone service activated. Your name and telephone number will be listed with the Longwood University operators unless a request to restrict the information has been made. Any requests regarding unlisted numbers should initially be made to the Registrar's Office. Top of Page
Longwood provides service to the phone ports in each room. However, each student is responsible for supplying and maintaining his or her own personal telephone. Repair service on the ports can be requested through Longwood University User Support Services at #4357. Upon checkout, occupants of a room will be billed for any repair of damaged jacks at the rate of $10 per jack (phone, TV, Network).
On campus calls: Dial the last four digits of the phone number
Off campus calls: Dial 7 and the 7 digits of the local phone number
The following exchanges are local from campus:
223, 315, 375, 390, 391, 392, 394, 395, 406, 414, 491, 492, 547, 569, 574, 581, 603, 607, 736, 767, 808, 838, 879, 969, and 983
Please contact User Support Services for any questions concerning dialing instructions.
Longwood University does not allow collect calls to be accepted on campus.
No Longwood phones allow direct calling internationally. You must have a calling card to do so. Follow the instructions provided with the card.
Complaints related to abusive, annoying, obscene, or harassing calls may be referred to the Longwood University Campus Police. Misuse, abuse, or harassment by telephone is a Federal Offense. Violations carry a severe penalty as governed by the FCC. Students are required to complete a form authorizing the Campus Police and the Communications & Technology Services to investigate these calls. Communications & Technology Services will provide to Campus Police call-station information, dorm and room number, date and time of calls. Campus Police will give the information to the appropriate office for necessary action.
Students living on campus have features that are built into Longwood's Telecommunications system. Features include:CALL TRANSFER: To Activate-Operate the switchhook flash by pressing the "Flash", "Link" or switchhook button on your telephone. Hear a special dial tone, dial number, announce caller in privacy, hang up.CALL WAITING: To Respond- Hear two quick beeps during a conversation, to answer new call, operate the switchhook flash, by pressing the "Flash", "Link" or switchhook button on your telephone. First call will be placed on "hold". Talk to incoming caller. To alternate between calls, operate the switchhook flash.3-WAY CONFERENCE: To Activate: Make first call, operate the switchhook flash by pressing the "Flash", "Link" or switchhook button. Hear special dial tone, dial second call, operate switchhook flash, and announce conference call. Hang up when conference is completed.
RING AGAIN: To Activate: Dial on campus number, hear busy signal, operate switchhook flash, dial 11, hear dial tone, hang up.
To Respond: Hear short bursts of ringing, lift handset, (number is automatically dialed).
To Cancel: Lift handset, dial 12, hear regular dial tone, hang up.
Every Longwood student phone number will receive an electronic Voice Mail and message system. This is a digital voice mail answering machine. There is no additional fee for this service. The temporary pass code for your voice mailbox is 12 + your four digit extension. You will be prompted to change your pass code the first time that you log on to the system. To record your new voice mail greeting press 82 and then 1 and follow the prompts. Voice mail greetings are bound by the Longwood University honor code. You will lose the privilege of having voice mail if your greeting contains any profanity or sexual overtures. Answering machines from home will work on our system but must be set to answer within two rings.
Printing Services offers faxing service for students.
All Longwood students are provided with basic cable service.
For questions concerning cable TV service or to report a problem please contact User Support Services at (434) 395-4357.
Longwood Landings/Lancer Park/Longwood Village:
All inquiries should be addressed to Shentel at 1-888-201-8420
The Virginia Relay center (VRC) is in service 24 hours a day, every day of the year. Anyone in Virginia can use the VRC by calling from a Text telephone (TT) 711 or 800-828-1120 or from a Standard telephone (V) 711 or 800-828-1140.
To place a call through the VRC, you call the appropriate number listed above and tell the operator the name and number of the person you are calling. The operator will place your call and transcribe from voice to text or the reverse. All calls are confidential. You will be charged what the carrier charges Longwood for that call. If you would like more information about the VRC and how it works, please contact the Office of Disability Resources at 434-395-2391.
Printing is available at the rate of nine cents per page for black and white and one dollar per page for color.
You will pay for printing charges with Lancer CA$H in the computer labs and the Greenwood Library.
To print, you will need to swipe your ID card and pay for the print job at the printer before the job is released. You should make sure that you have money on your Lancer Ca$h ID card BEFORE printing.
Problems with the Lancer CA$H purchase, should be reported to the LancerCard Center at 434-395-2715 or email firstname.lastname@example.org.
Please visit the Academic Computing website for lab hours and available software.
Comunication & Theater Lab:Located in the Center for Communication Studies and Theatre, this is a high-end media and design lab. It has 15 Macintosh computers, monochrome and color laser printers, and large format plotters.
Grainger Lab: The Grainger Lab is a Windows© PC lab and is located on the ground floor of Grainger Hall.
Greenwood Library: The Library is a Windows© PC facility and is located on the ground floor of the Greenwood LIbrary building in the reference area. Window© PC and Apple© multimedia stations are available.
Hiner Labs (11, 16, & 20): The Hiner labs are Windows© PC labs and are located in the ground floor of Hiner Hall.
Hull Lab: The Hull Lab is a Windows© PC lab and is located on the second floor of Hull Hall in room 246.
Ruffner Lab: The Ruffner Lab is a Windows© PC lab and is located on the ground floor of the Ruffner building in room G56. **NOTE - this lab closes at 5 PM daily.
Science Lab: The Science Lab is a Windows© PC lab and is located on the ground floor of Chichester Hall in room G13.
Lab Sign-In Policy
Card access is required for all computer labs with the exception of the Stevens Lab, which uses a combination that you must get from the Art Department. Lab doors must not be propped open.**NOTE: There are no longer lab assistants availble in the labs. Problems/questions should be reported to the Help Desk.
All incoming students are required to have a laptop computer. The University has chosen vendors that will allow all students/faculty/staff the opportunity to purchase a laptop computer. Learn more about Longwood's laptop program.
If you do not have access to view the online specifications, please contact User Support Services at ext. 4357 or email@example.com to obtain a copy.
There will be a network connection for each student. This enables students with appropriate computer hardware and networking software to access Longwood's network. This includes e-mail, the Library catalogue, software libraries, and the Internet. There will be both minimum and recommended Hardware and Software Standards, for both personal computers and Macintosh computers that are to be connected to the Longwood network. These standards will be published and available to students.
ALL students will be required to register their personal computers by using our Automatic Registration System.
Follow the steps below to complete this process:
Plug in the Longwood network cable, turn on your computer.
Browse to the following website: http://www.longwood.edu
At this point, you will see the Longwood Registration page. In order to register, you must have a valid LancerNet ID and password.
Physical device connection to the Longwood network must be made with a RJ45 to RJ45 cable. If you do not have an RJ45 to RJ45 network cable, you can purchase one at the Longwood University bookstore for approximately $10.00 or a computer store of your choice. Applications for connection to the Longwood network are for a single computer. Extension of Longwood's network is not allowed.
Longwood Landings/Lancer Park/Longwood Village:
Network services at these locations are provided by Shentell. There is no charge for a network connection for full-time Longwood University students.
Access Technology provides dial-up service for the Longwood Community. The company is based in Richmond and provides services to VCU and GMU. Two numbers have been created in the Farmville calling area. They also have hundreds of local phone numbers throughout Virginia and the United States and are capable of providing 800 number access as well as ISDN. The cost of base service for Longwood students and affiliates is $9.75 per month (unlimited access) based on a twelve-month contract. You may sign up for the service via the web or by telephone. To view information on services available or to sign up online please visit http://www.longwoodu.org/
Note: This information pertains to Internet access for off campus locations only. While on campus, each student will have a connection to Longwood's local area network in his or her residence hall room.
If you have questions concerning Access Technology please call their toll free support line at 1-866-355-1189.
A wireless network is available for student, faculty, and staff use. To learn more about Longwood's wireless network including step by step instructions on how to connect.
The purpose of the C.R.C. is to provide students with hardware/software support and troubleshooting services for their computers. Students are to follow the guidelines below:
1. The student is to contact the RTA. for technical assistance first. The RTA will refer students the Computer Repair Center as necessary.
2. If the student has a Dell computer, they have the option of calling Dell directly at 1-800-234-1490 for assistance.
4. If the student has a Macintosh computer, they have the option of calling Apple directly at 1-800-275-2273 for assistance.Labor Rates
Services are subject to a $35.00/hour rate (out-of-warranty work, software installation, etc.).
If you need further assistance, please contact User Support Services at 4357. **Please do NOT bring your computer to User Support Services or the Computer Repair Center until such time you have seen your RTA and have been contacted to bring it in.**
Electronic Mail is available to all students. You may get your electronic mail information at User Support Services in the basement of Coyner.
Students use Live Mail, an email system based on the Exchange Labs interface powered by Microsoft Live@edu, to maintain their Longwood email accounts. Features available in the Live Mail system include a full service calendar, an address book, signatures, and much more. Additionally, Live Mail enables you to send and receive mail and view your mail folders from any where in the world! Visit Live Mail at https://outlook.com/live.longwood.edu.
There is no charge and you may keep your e-mail address for the entire time you are at Longwood and beyond. Information Technology will use the Longwood e-mail address provided to all students for any notification purposes. Other e-mail addresses will not be maintained in LancerNet databases.
Upon admittance, each student will be assigned a LancerNet ID and password. This ID and password will be used to access Blackboard, student web pages, network registration, and Delphi. The LancerNet password must meet the complexity standards as defined in the University's Password Management Policy and is set to expire on a one hundred and twenty day cycle. CYPHIR, a web based tool that will allow students to change their LancerNet password is available at: http://password.longwood.edu
The Residential Technology Associate (RTA's) are among the most skilled with technology on campus. Their expert technical skills combined with their enthusiasm and dedication to provide excellent service to the Longwood student body makes them an important asset to Longwood University.
The Resident Technology Associates will provide one-on-one support, teach formal training classes and form peer technology support groups within the halls. The RTA's and assistant RTA's will report to the University early each fall to receive intensive training in what will be equivalent to a technology boot camp.
There are RTA's assigned to each Residence Hall. Their hours are from 6PM-12AM, Monday-Thursday, Saturdays from 2PM-9PM, and Sundays from 2PM-12AM . A list of RTA's and their telephone numbers are listed at the front desk of each Residence Hall or can also be obtained by calling User Support Services at #4357.
You may also learn more about our Resident Technology Associates.
If you have any questions regarding this program, please contact Kim Redford at ext. 4357.
A computer MUST have a valid IP (Internet Protocol) address to communicate on the Longwood University Network. Each time a computer connects to LancerNet the DHCP (Dynamic Host Control Protocol) server assigns that computer an IP address. If you are having problems connecting to the network, here are some tips.
*Verify that your network cable is securely connected to both your computer's network card and the network jack.
*If you have a desktop computer, see if the lights on the network adapter are active.
*If you continue to have problems, please contact your RTA.
Canvas is a program that Longwood University utilizes to make technology more accessible and easier to integrate into the curriculum. Since the same interface is used in all courses, once students take a course using Canvas, they won't have to learn a new system for each additional class. Students and Professors will have features such as online surveys and quizzes, easy communication through email, threaded discussion, a real time chat with drawing board, and 24 hour access to course materials and other resources. Tutorials, instructions, and overviews will be found at our Canvas site at canvas.longwood.edu. It is also recommended that you have Office programs installed for maximum compatibility. These programs are installed by default on your laptop or can be obtained by students from User Support Services for the cost of the installation CDs.
MyLongwood is a customizable web portal for use by Longwood students, faculty, and staff. Inside MyLongwood you will find news, announcements, groups, a fully functional calendar, and much more! MyLongwood is also the place where students will go to add and drop classes and to view student account information and financial aid information.
Keeping our network secure is everyone's responsibility. For complete instructions on how to keep your computer protected visit:
- Longwood University LancerNet Service
- Phone Repair Service
- Dialing Instructions
- Collect Calls
- To Call Internationally
- Abusive Calling Procedures
- Telephone Features
- Voice Mail
- Student Faxing
- Cable TV
- Virginia Relay Center
- Student Printing From the Computer Labs
- Computer Labs and Library
- Notebook Computer Program
- Residence Hall Network Access
- Dial-Up Service
- Computer Repair Center
- Electronic Mail
- LancerNet ID and Password
- Resident Technology Associate Program
- Network Tips
- Protecting Your Computer