Students

Who do I contact with technology support questions?

Your first line of support is your Resident Technology Associate (RTA). Each residence hall has assigned RTAs. There are also RTAs available for commuter students.

• Complete listing of RTAs

When are the Resident Technology Associates available?

RTA hours are:
Monday - Thursday: 6 p.m. until Midnight
Friday: No Hours
Saturday: 2 p.m. until 9 p.m.
Sunday: 2 p.m. until Midnight

Is there a release of liability when I have a technician/RTA perform work on my computer?

When students permit a Help Desk technician or RTA to perform work on their personally owned computer they agree to the following release of liability:

• I agree that I am fully responsible for backing up all data before repair or service. I release User Support Services from any claim or liability related to loss of data for any reason.
• I understand that during the course of their work on my computer if a technician or RTA:
  • needs to permanently install software, such as antivirus and antispyware, I will be promptly notified
  • encounters illegal content, to include, but not limited to child pornography, University and/or law enforcement officials will be contacted.
• I understand that if the technician or RTA is unable to resolve my issue, it is possible that my computer will need to be formatted and I will be responsible for providing any software needed to restore my machine.

What is the LancerNet ID, what is it used for, and how do I get one? 

Upon admittance, each student will automatically be assigned a LancerNet ID and password.  This ID and password will be used to access the myLongwood portal, student web pages, network registration, etc.  The LancerNet password must meet the complexity standards as defined in the University's Password Management Policy and is set to expire on a one hundred and twenty day cycle.   All students should register with CYPHIR, a web based tool that will allow students to change their LancerNet password. CYPHIR is available at: https://tkts.longwood.edu/CYPHIR/cyphir_welcome.asp

What do I do if I my LancerNet password is not working and I have not registered with CYPHIR?

If your password is not working and you have not registered with CYPHIR, you will need to visit User Support Services with a photo ID to have a technician reset your password.

What are the hours for the academic computing labs?

Academic computing lab information

What is the LancerNet bill?

The LancerNet billing cycle runs from the first day of every month through the last day of every month. An email including the current balance is sent to all students at their Longwood email address after each monthly billing process. Charges billed on the LancerNet bill include telephone and computer repair.

What printing options are available for students? Is there a charge?

Student printing is available in the Academic Computing labs and the Library. The cost is nine cents per page for black and white and one dollar per page for color.

Students will pay for printing charges with Lancer CA$H. To print, students will need to swipe their ID card and pay for the print job at the printer before the job is released. Students MUST have money on the Lancer Ca$h ID card BEFORE printing.

What software is available to Longwood students?

Visit our software library which includes McAfee Antivirus, Spyware removal tools, etc. Students can also purchase software (including Microsoft Office) at a discounted cost at http://www.thinkedu.com    

Where can I find information about Longwood's laptop requirement?

Laptop program information 

I've heard there is wireless on campus, but how do I connect to it?

If you purchased a Longwood Dell, your laptop should be preconfigured to connect to our wireless access points. When in the area of an access point, simply logon using the Longwood Wireless VPN on your desktop.

More information about our wireless network