Smart devices have become popular portable tools for email, calendaring, and contact support. ITS offers mobile messaging capabilities via a Blackberry Enterprise Server and select devices utilizing Microsoft ActiveSync services.

What devices are supported?

Support is provided for Blackberry devices, iOS devices (iPhone, iPad, iPod Touch - 3rd generation and above), and Android. Blackberry devices connect via a Blackberry Enterprise Server. iOS devices and Android connect via Microsoft ActiveSync services.

Who is permitted to connect to Longwood email/calendaring with a smart device?

Faculty and staff using Longwood owned or personally owned supported smart devices are permitted to connect to email/calendaring.

What are the requirements/expectations for users who connect to Longwood resources (email, calendaring) via the Blackberry Enterprise Server or ActiveSync?

ALL users who connect to Longwood resources via the Blackberry Enterprise Server or ActiveSync (Longwood owned and personally owned devices), are subject to Longwood's mobile computing policies. Users must complete a release form agreeing to abide by the following policies:

• Device Lock -A locking function (PIN, Password, Dot Pattern, etc.) MUST be set up on the device.
• Idle Timeout - Devices MUST be set to time timeout/lock after no more than 15 minutes of inactivity.
• Lost or Stolen Devices - Lost or stolen devices MUST be reported to User Support Services, Information Security, or Campus Police (outside of regular business hours) immediately. ALL data (files, contact lists, etc.) on lost or stolen devices will be remotely wiped by ITS.
• Devices will be wiped by ITS in the event that the user is no longer employed by the University or if the device (Longwood owned) is transferred to another user.

Blackberry (Fees)

Due to the cost of maintaining the Blackberry Enterprise Server, a one time licensing and annual maintenance and renewal fees will apply. Licensing and renewal charges for a Longwood owned device will be the responsibility of the department. Charges for a personally owned Blackberry will be the responsibility of the individual user. A budget code will be required for departmental billing. Personal charges will be billed to the LancerNet account.

What are the charges to connect a Blackberry to the Blackberry Enterprise Server?

• One time licensing fee: $75.00 (this is the cost to the University for the license)
• Annual maintenance and renewal fee: $25.00 (this cost covers hardware and software maintenance and Blackberry support)

Please also note that you must have premium data service with your cellular provider in order to access the Blackberry Enterprise Server. Please check with your provider to insure that your account is eligible for these services.

Who do I contact for more information or to request to have my device connected?

You may contact User Support Services at 434-395-4357 or via email at helpdesk@longwood.edu.