Telephone & Voicemail
Frequently Asked Questions
What kind of service does our telephone system provide?
The service is Voice Over Internet Protocol (VoIP). VoIP is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (analog or digital) phone line. One of the purposes for VoIP is to allow corporations to reduce their long distance toll calls by using the existing network infrastructure. Most phone calls that the University will make will still utilize standard telephone lines, however if you know that the location you are calling has VoIP then those services can be utilized. Some of the current state agencies are utilizing VoIP so be sure to check.
What does the phone look like?
What are some of the features of the phones?
All phones have display, speaker phone, call transfer, etc. The same base features that the current phones have. In the near future VoIP phones will allow you to retrieve your voice messages from your email account. These messages will appear as wav files.
Will services for students in the residence halls change?
Students will continue to utilize analog service in the residence halls and will continue to provide their own phone. Voice mail service will change. Students will utilize the same voice mail system as faculty and staff.