Student Support Center
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Basics
A valid Lancernet ID and password are
required to access the library’s online databases from an off-campus location.
All library correspondence will be
conducted using your Longwood email address.
Please see the Library’s web site for
detailed information about library resources, policies and services.
Accessing Library Resources
You may access the Library's 150
restricted subscription database services (including over 11,000 online
journals) from off campus with an active Internet connection. You will be
required to enter your Lancernet ID and password. Please direct questions
concerning connecting and IDs /passwords for this service, including receiving
a "Bad ID or Password" status error, to the User Support Services Help Desk. The
Library web site has help tips for remote access to Library resources.
The Library’s web site also provides
access to the library catalog (for materials owned by the library and electronic
course reserves), selected online reference materials, and research help pages.
Requesting Materials
The Library provides a Document Delivery
service for students currently enrolled in Longwood University online courses
and living more than 20 miles from campus.
After registering with the Library’s
interlibrary loan system, you may request circulating items in the Greenwood
Library, photocopies of journal articles from the Library’s print journal
collection, and books or journal articles not found in the Greenwood Library.
The requested materials will be shipped directly to you at the address you
specify. When receiving books and other physical items, you (1) are responsible
for the return postage required to mail the items back to the Longwood
Library, (2) accept responsibility for payment of damaged or lost items, and (3)
are responsible for paying overdue charges for materials not returned on
time. Journal articles are provided in electronic format when possible;
photocopied articles are yours to keep.
Requests for items held in the Greenwood
Library are normally shipped within 24 hours. The appropriate loan period for
items belonging to the Greenwood Library begins on the ship date; items owned by
the Greenwood Library may be renewed online. The loan period for books
requested through interlibrary loan is established by the lending library;
renewals are not allowed.
Requesting Assistance
Email research assistance is available
through our Ask A Librarian service, with a maximum 24-hour turnaround time.
Please identify yourself as a online student when completing the form.
You may also reach the library at
434-395-2433 or toll free at 877-267-7883 during working hours.
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