Live Help – chat with a librarian via Instant Messaging
Ask a Librarian Email – receive a response to your question within 24 hours
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lulibrarian is intended primarily for Longwood students, faculty, and staff. We will answer questions from others as time and resources permit.
Will I need to wait to chat with the librarian?
We address questions on a first-come, first-served basis. If the Information Desk is busy or if there are other IM patrons, you may need to wait a few minutes. We will get to your question as quickly as we can. If you can’t wait, try our Ask a Librarian Email service.
Can I email lulibrarian at its AIM, Yahoo!, MSN, or GMAIL account?
No. We maintain accounts with these providers for IM only – we do not check the associated email accounts. Email questions should be directed to our Ask a Librarian Email service.
Are my communications with the librarian confidential?
The library does not retain a log of completed transactions. Portions of transactions may be retained and distributed within the library for training purposes. In such cases we will take due care to remove any element of the transaction that might lead to the personal identification of the patron. For more information, please see the Library's Virtual Reference Services Policy.
Please complete the form below (required fields are indicated with an asterisk).
"Ask a Librarian" provides reference services via e-mail by Longwood Library staff. You may ask any question that you would normally ask at the reference desk, however, for complicated questions or research we recommend a visit to the library where you can consult with a librarian. You may also call the reference desk at (434) 395-2435.
This service is only available to Longwood students, faculty and staff. If you are not affiliated with Longwood, you may want to consult the Virtual Reference Desk Locator Service that provides links to several "Ask a Librarian" type services that are available to the general public.
Our goal is to provide a response as quickly as possible. You may expect a response within 24 hours except when the University is closed.
You may ask us many of the questions that you often ask at the Information Desk. However, complex questions may require your coming into the library for more assistance or consultation of resources. Types of questions that are appropriate:
Types of questions that are inappropriate:
For suggestions or comments about library services or to make Interlibrary Loan requests, please see the Library Services page.
Access to the Ask a Librarian mailbox is restricted to authorized library staff. All questions are kept confidential. However, you should always use good judgement when discussing personal or private matters via e-mail.
During Information Center hours, call 434.395.2435. Distance education students (defined as students currently enrolled in Longwood University off-campus or online courses and living more than 20 miles from campus) may use the special toll-free number provided by the instructor to reach the above phone numbers.
