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Client FAQ

What can I expect during my first visit?

After scheduling your appointment you will be directed to complete the Counseling Intake online which will take 10-15 minutes.  When you arrive for your first visit, you will be welcomed by a Counseling Center staff member. Then you will meet with a counselor for 30 minutes to discuss the reason(s) for your visit. You will have the opportunity to talk about your concerns, in your own words. Your counselor will have some questions to help clarify your situation; and by the end of the initial consultation, the two of you will decide what type of counseling (individual or group) is most appropriate for you.

 

You will most likely be scheduled to return to the Counseling Center for a second appointment, which is called an intake.  During the 45-50 minute intake, the counselor collects relevant history and additional information and a plan for addressing your concerns will be made.

 

Who can use the Counseling Center, and how much does it cost?

Counseling Center services are available at no additional charge to any student enrolled at Longwood University; one-time consultation and referral services are provided without charge to faculty and staff.
 

How do I get started?

You can make an appointment either in person (in the upper level of the Health & Fitness Center) or by phone (434-395-2409). Do not e-mail the Counseling Center; for reasons of confidentiality, staff at the Counseling Center do not respond to e-mail messages. Typically you will be able to meet with a counselor within a week or two, and if for any reason you are unable to keep an appointment, please call the Counseling Center to let us know. We appreciate your giving us as much advance notice as possible for any cancellation or rescheduling of appointments.

In the case of an emergency, you should contact the Counseling Center and let us know that it's an emergency. If you cannot reach the Counseling Center (434-359-2409) or if it's after hours, please contact the Longwood University Police (434-395-2091), your Resident Advisor (RA), or the Resident Education Coordinator for your hall or building.

 
 

Is what I say in counseling confidential?

Counseling is confidential, and the Counseling Center staff places the highest level of importance on protecting your private information. We do not share information about a student without the student's written permission, except when required by law, such as in the case of suspected child or dependant abuse, imminent danger to self or others, or a court order. 

All counseling records are confidential and are not part of your Longwood academic record.

 

How does counseling work?

Counseling is a collaborative process that includes you every step of the way, from determining what your goals are to deciding when it is time for your counseling experience to come to an end. You and your counselor will work together to explore your thoughts and feelings, to examine relationships, and to create solutions to your problems. Counseling can be hard work, but the rewards you will gain from making positive changes in your life are priceless.