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User Support Services
Where to Find Us
User Support Services is located in the basement of the French Hall, which is located on High Street next to Tabb Hall.
The RTAs are easier to contact than ever! Students can now contact the RTAs for support via RTAConnect on the web at https://rta.longwood.edu. It is fast, easy and assessable to you via a computer, tablet or Smartphone!
Student Hard Wired Network Registration Instructions
As in the past, hard wired network service in the residence halls and Longwood managed apartments is provided by Shentel. Registration is required. Click here to access instructions for registration in residence hall rooms. Click here to access instructions for registration in Longwood managed apartments.
Student Wireless Network Services
We are excited to announce that wireless connectivity from Shentel is now available in residence hall rooms and Longwood managed apartments! Students will use the Shentel username and password created during registration on the wired network to connect to Shentel wireless. Shentel’s wireless network is named Shentel WiFi. It is important to note that Longwood wireless is also available in some locations on campus (Library, Academic Buildings, Brock Commons, etc.). The Longwood wireless network is named LancerNet and is accessed using the LancerNet ID and password.
Need Technical Assistance?
Shentel Technical Support